Shipping and Customs Policy
We do not refund or reimburse for late shipments/deliveries, even if the customer paid for expedited shipping. We encourage our customers to take up delayed delivery issues with the relevant shipping company.
Often there are no duties to be paid when a package is shipped internationally but occasionally customs will request more payment once the package arrives in country. This additional customs payment is rare but it is the responsibility of the customer to pay it.
Within the USA shipping normally takes 2 to 4 business days.
UPS Expedited Shipping - UPS Next Day, 2-Day, and 3-Day services operate only on business days. For example, if a package is shipped on Friday using UPS Next Day Air, it will be delivered on the next business day, Monday.
International shipments normally take 1-2 weeks but sometimes it is longer during the holidays.
Although we thoroughly check each product for issues, we sometimes miss something. We allow returns for regularly priced items that have defects. That being said if you buy an item that is listed as a defect and discounted appropriately then all sales are final.
Defects include missing items, elements, or obvious flaws of workmanship. Please keep in mind that some products (such as the periodic tables) will always have minor variations in quality. For example, sometimes text is covered by an element/embedment or oxidation is visible in an element. We do not consider these things defects. For the periodic tables, we allow returns for missing elements. The purchase must be made on our website to receive a return or replacement. If a refund or replacement is sent, we reserve the right to only refund the cost of the item.
We use pure samples of the elements. Because of this, there may be a small air bubble over calcium which tends to slightly react during the casting process. These bubbles are small and highlight the reactivity of some elements and we do not consider them defects.