Shipping and Returns
It is the buyer's responsibility to pay attention to the tracking information of the order. If a package is held in a foreign postal office, it will be returned to us if it is not claimed by the buyer. We will not ship the package again for free. The buyer will need to pay for shipping again in order to receive their order. If an unclaimed international package is returned to us and the buyer wants a refund, we will provide a full refund minus the original shipping cost.
Although we thoroughly check each product for issues, we sometimes miss something. We allow returns for defective products for a full refund or replacement.
Defects include missing items, elements, or obvious flaws of workmanship. We strive to provide excellent customer service. If you aren't happy with our products, just let us know and we will do our best to make it right. Please keep in mind that some products (such as the periodic tables) will always have minor variations in quality. For example, sometimes text is covered by an element/embedment or oxidation is visible in an element. For the periodic tables, we allow returns for missing elements. The purchase must be made on our website to receive a return or replacement.
We use pure samples of the elements. Because of this, there may be a small air bubble over calcium which tends to slightly react during the casting process. These bubbles are small and highlight the reactivity of some elements and we do not consider them defects.